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Customer Service - Terms
- Shipping & Delivery
- Privacy & Security
- Pricing Errors
- Faultly Goods
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Cancelling Orders
- Updating Account Information
- Contacting Us
- Shipping & Delivery
- We try to deliver your goods within 5 working days.
Should you require the goods sooner they can be sent by 48 hour delivery ( Mon to Fri ) this has to be to an address where they can be signed for. The charge for this is $33.00 Goods can only be delivered Monday to Friday (excluding public Holidays).
It is the responsibility of the customer to provide an address where the goods can be received. If you cannot be at your address to accept you delivery, get it delivered to your workplace or a neighbour. SPECIAL DELIVERY INSTRUCTIONS SUCH AS LEAVE WITH NEIGHBOUR, IN SHED, BEHIND GARBAGE BIN. SHOULD YOU REQUEST THE GOODS BE LEFT UNATTENDED WE CANNOT BE HELD RESPONSIBLE SHOULD THE GOODS GO MISSING OR ARE DAMAGED.
We (the above company) cannot be responsible for delay or failure to deliver products promptly if such action is caused by Strikes, Riots, Weather, War or any labour problems or our suppliers failing to deliver to us or to you on our behalf or any circumstances that we have no control over. If for any reason, we are out of stock of a certain item or items – Hip Hooray reserves the right to replace them with an item of similar style, colour and theme at the same price or of greater value. We will, of course choose the most appropriate item as a substitute. (the consumer will be kept fully informed at all times) - Privacy & Security
- Your privacy is important to us and we will not rent, sell or pass on your personal information to anyone else. The details you enter on our site will be used only for the sole purpose of dispatching goods you have ordered and to send newsletters if you have opted to subscribe.
If you are unsure about entering your credit card details during checkout then you may choose one of our other payment options to pay for your order. If you require assistance while placing an order online please feel free to contact us Monday to Friday (apart from Public Holidays) between the hours of 9.30am to 5.30pm - Saturday 9am - 4pm on (61) 02 49339412 or online at sales@hiphooray.com.au - Pricing Errors
- While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you prior to dispatch and give you the option of reconfirming your order at the correct price or cancelling.
- Faulty Goods
- Faulty goods must be returned in 7 days of receipt, you need to contact us with the reason why and obtain a returns number. all goods must be returned unused in the original packaging with all tags.
The cost of returns is the responsibility of the customer except in the case of faulty goods please not we are not responsible for returned goods lost or damaged in transit back to us. It is the customer’s responsibility to obtain a certificate of posting or insure the goods against loss or damage. - Returns & Replacements
- You will need to contact us with the reason why and obtain a returns number. all goods must be returned unopened & unused in the original packaging with all tags intact as received, if this is not the case we cannot make a refund The following cannot be returned for credit: Wigs, Teeth, costumes or goods that have been personalised or Special ordered for you.
The cost of returns is the responsibility of the customer please not we are not responsible for returned goods lost or damaged in transit back to us. It is the customer’s responsibility to obtain a certificate of posting or insure the goods against loss or damage.
Providing the above is adhered to a full refund less our delivery costs will be made within 30 days of receipt of goods, a 25% handling fee applies to all returned goods. - Ordering
- When Ordering on- line should you have any queries please contact us Monday to Friday (apart from Public Holidays) between the hours of 10am to 4pm or online at sales@hiphooray.com.au
- Payment, Pricing & Promotions
- Payment can be made by: Telephone, Credit Card or Direct Debit, Cheque or Money Order. Cheques take 5 working days to clear and orders cannot be sent out until clearance has been obtained.
- Cancelling Orders
- Should you cancel your order prior to us dispatching but following our processing of your credit card you will receive a refund less 15 % handling charge, should the order have been dispatched your refund will be less the 30% and the post & packing charges.
- Updating Account Information
- You can change/update your account information by logging in to the store and change your details via the dashboard.
- Contacting Us
- You can contact us by email : sales@hiphooray.com.au
or In writing to : Hip Hooray 522 High Street, Maitland NSW 2320
or by Telephone: 61 2 49339412 Fax: 61 2 49332493
Opening Hours: Monday - Friday 9.30am - 5.30pm and Saturday 9am - 4pm
